Your Social Value, in one place

Your Social Value, amplified

Your Social Value, managed

Your Social Value, quantified

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Book a 30min discovery session with
a Social Value specialist.



Call us on 020 3747 6555
or book online.

About Social Value Portal

Our private and public members

Presented by Social Value Portal

Meet our team of specialists

Meet our key delivery partners

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Our commitment
to delivering Social Value

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Your Social Value, amplified

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Help and Support

Our Support team are on hand Monday to Friday, 09:00 to 17:00, excluding public holidays.

Access the Support Hub through your member, supplier or free trial account.

Other enquiries?
Get in touch...

Technical enquiries

For general enquiries or assistance with technical issues, email support@socialvalueportal.com

 

Billing enquiries

For billing, invoice and payment information email accounts@socialvalueportal.com

 

Contract enquiries

For questions on the fee and contract, email contracts@socialvalueportal.com

 

Response time

If you call us within business hours, you will be connected with a member of the team. If you have reached us out of hours, you can email us and we will be in touch the next working day.

If you email us, we will acknowledge your request and you will receive an update from the team within one working day.

 

Call us

Call us on 0203 747 6555.

 

Account FAQs

Is training available?
Social Value for Members: If you are a member of Social Value Portal, you’ll have access to a wide suite of resources and a team of experts to support you. You’ll be trained on all aspects of our Workspace, the Social Value TOM System, and how to implement Social Value in your organisation. Get in touch with our Success Team by emailing us at success@socialvalueportal.com.
 
Social Value for Bidders or Suppliers: If you are bidding for a tender or you are an existing supplier for a contract, you can attend one of our online group sessions. Click on the links below to book your seat.
 
 
What accounts are available?

There are three main types:

Member: This provides access to our online Social Value measurement tool, alongside additional support and features. To find out more get in touch

Supplier: This is for suppliers who want to register to tender for a project. To access a supplier account, you’ll need an invitation-only link from the procuring organisation. 

Free trial: Never used the platform before? Explore the benefits of using a Social Value calculator before you upgrade to member.

Do I have to pay?

To report on your verified Social Value data against the widely recognised Social Value measurement standard, sign up as a member. To find out more, please get in touch

Suppliers can register for an account and make a Social Value submission through their invitation. Once the contract is awarded, there may be a fee for contract management support, communicated through the procurer’s tender documents. This is based on a percentage of the contract value and paid by the winning bidder only.

How do I register for a tender?

You will need to follow the link that has been provided by the procuring authority and is included in the Invitation to Tender (ITT) documentation.

For support on this, you can get in touch with our customer support team.

Can I register for a tender using an international postcode?

While we are looking into global markets, the Social Value TOM System is currently designed to allow organisations to measure Social Value delivered within the UK so any registrations will ask for a UK postcode.

If you do not have a UK postcode and want to register for a tender, please contact our Support team to help with the registration at support@socialvalueportal.com

Accessing the Social Value Workspace

How do I log in?

To log in to the Workspace, you will need to use the unique username you were provided with when you initially registered with Social Value Portal.

Typically, is looks like this: firstname.lastname@socialvalueportal.com.

If you are not currently using the Workspace as a supplier or client, you can sign up for a free trial account here.

How do I reset my password?

To reset your password you will need the unique username you were given when you initially registered with Social Value Portal.

Typically, it looks like this: firstname.lastname@socialvalueportal.com.

If you have forgotten your username, you can contact our customer support team.

I am getting an error when trying to log in.

Please take a screenshot of the error and send it, along with your query to our customer support team.

Why have I not received an email?

Sometimes your inbox filters emails from us through to a junk or spam folder, so you might want to check there first. If you still can’t find the email, please contact our customer support team.

Join us!

How do I become a member?

To discover how your organisation will benefit from membership, and how you can join, please get in touch to set up a call with one of our specialists.

How do I access my free trial?

To find out how you can try Social Value Portal to measure Social Value, register for a free account here.

Do suppliers have to pay?

If you are bidding for a project, there is no charge to use the Workspace to register and make your Social Value submission.

Once the contract for a project is awarded, there will be an annual fee for contract management support which is communicated within the project’s tender documentation. This fee is based on a percentage of the contract value and is to be paid by the winning bidder only. You are then provided with further access to the Workspace where you can manage your Social Value delivery throughout the project lifecycle.

Support

Do you have a data privacy policy?

Here's our Privacy Policy.

Do you have terms and conditions of use?

Here are our terms and conditions.

Book a discovery call

Ready to make your Social Value count?

Book a 30-minute session with a Social Value specialist today.