With UK social housing facing mounting pressures, from ageing housing stock to the race to decarbonise, Social Value is becoming central to meeting both community and environmental goals.
Morgan Sindall Property Services is responding to these pressures in social housing by integrating Social Value into everything it does, ensuring that every contract delivers tangible benefits for people, places, and the planet.
In 2024–25 alone, the business generated £70 million in validated Social Value, bringing its total to £186 million since they started reporting in 2022 - with a win at the Social Value Awards 2024 recognising their work and dedication. In 2025, they have again been shortlisted, this time for the Creating Capability category award.
The Social Value team pictured at the Social Value Awards 2024, where they took home the Reporting and Accountability category award.
Here are some of the incredible achievements underpinning that £70 million:
- £19 million of Social Value created by local employment.
- £45 million spent with local suppliers, including £3.8 million with micro and small enterprises.
- 2,497 weeks of apprenticeships, alongside 1,390 hours of career support and 1,778 hours of educational sessions delivered.
- 85,000 car miles saved by staff using low- or no-emission vehicles.
Watch our interview with Helen Sheen, Head of Social Value at Morgan Sindall Property Services, where she discusses the housing sector, her career journey, and how to get started on your Social Value journey:
Stories of change: Social Value in Action
Morgan Sindall Property Services organises its work around five Social Value pillars. Each one is brought to life through projects and partnerships that deliver lasting change:
Community cohesion
Over the last year the team refurbished community gardens and open spaces to support health and wellbeing, while strengthening community ties. At events organised in partnership with clients, residents were encouraged to report repairs and connect with services, supporting inclusivity.
These initiatives gave residents confidence that their feedback was being heard and that they could influence improvements in the neighbourhood.
Social mobility
Morgan Sindall Property Services partnered with The Diana Award, Elsa Next Generation, and Construction Youth Trust to support young people at risk of becoming NEET (Not in Education, Employment or Training) and open up career pathways. These national programmes combined mentoring, training, and aspirational activities, giving students new awareness of opportunities within the sector and beyond.
In total, 902 students participated, with over half reporting increased confidence about future career pathways.
Economic resilience
To support families affected by the cost-of-living crisis, Morgan Sindall Property Services provided both practical assistance and financial contributions.
This included donations of more than £67,000 to local food banks and charities and the delivery of HEAT (Home, Energy, Advice, Tips) sessions, offering households practical guidance on energy efficiency and money management – helping to ease day-to-day pressures.
Protecting the environment
Morgan Sindall Property Services delivered environmental education in partnership with local primary schools, rolling out initiatives such as Energy Detectives (reducing energy use), Under the Sea (highlighting impacts of littering), and the 3Rs: Reduce, Reuse, Recycle.
More than 100 pupils participated, and all schools introduced classroom Energy Monitors to reduce usage. Children learned how their choices could affect the planet, and how to become advocates for sustainability within their schools and communities.
Local partnerships
Through its Phoenix Project and collaborations with Smart Works and the Department for Work and Pensions (Jobcentre Plus), Morgan Sindall Property Services delivered employability support, mentoring, and wellbeing programmes to vulnerable groups, including survivors of domestic abuse.
In 2024–25, 732 adults participated in tailored sessions designed to boost confidence and employability, developing skills and confidence to re-enter the job market, supported by safe, structured programmes.
Building Social Value into the business
At Morgan Sindall Property Services, Social Value is part of everyday working life, and the commitment to making a difference runs through the business, from the boardroom to frontline teams.
Every employee is given two volunteering days each year, a chance to step away from their desks or day-to-day roles and make a direct contribution in local communities. There’s also space to learn and reflect together with regular “Lunch and Learn” sessions giving colleagues the chance to talk about what Social Value means in practice.
Measuring impact with Social Value Portal
With so much activity across the business, one of Morgan Sindall Property Services’ biggest priorities is making sure its impact is measured in a way that is credible, consistent, and transparent.
That’s why they work with Social Value Portal to measure and independently validate all Social Value activities. This helps Morgan Sindall Property Services hold itself accountable, protects against “bluewashing”, and makes results comparable across contracts and regions. It also helps the business to continually adapt its Social Value offering to create the maximum impact for communities.
The TOM System sits at the heart of this approach. It turns a wide range of activities, from apprenticeships and training to environmental programmes, into financial and non-financial values.
Social Value Portal gives me consistency, transparency, and the tools to better support our clients. The Social Value Portal team are very engaged with what we are doing, sometimes acting as a critical friend when we speak to them about validation, and we see it as a worthwhile, collaborative partnership.
Helen Sheen, Head of Social Value at Morgan Sindall Property Services
Leaving a legacy
Beyond the impressive numbers, Morgan Sindall Property Services is leaving a long-term legacy: stronger communities, reduced inequality, and an industry more able to meet the challenges of the 2020s and beyond. Social Value Portal are proud to support them as they continue to drive positive, lasting change across the UK.
Looking for more insights?
.svg){kind=small}
